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Quit EndNote, Word and any Microsoft application.

Here's a list of common steps to recreate the damaged Word prefs files, which sometimes cause crashes and problems with Word and EndNote: Using Word 2016 with EndNote X7 and later: The problem could be due to Office having corrupt preferences that are exploited when using a program that takes advantage of Visual Basic, which is what EndNote uses to communicate with Word. This is the link, and I will paste the instructions here:

I have another help article from them, specific for Word for Mac crashing. The same might go for Filters and Connections, although I didn't have any of those in My Documents.īut Word will probably still crash. I suggest looking for another Style folder on your system and making sure there are no duplicates. I deleted all the duplicate Style files in the My Documents folder (thousands of them) and Endnote and Word now seem to be behaving. It turns out I had a Styles folder in My Documents containing duplicates of every Style file in Program Files. In the thread I gave you for contacting customer support, another user points out that duplicates of styles files get created, and deleting them solves the issue. In the Word 2013 save as dialogue box there's a check box reading 'Maintain compatibility with previous versions of Word', check that. Open your document, highlight the entire contents then copy. If a new document does not crash then you will want to try the following steps on the document that does crash:ġ. Open a new Word document and try inserting a citation.ī. This one says that copying the contents to a new Word document solves the issue when it happens with only one document:Ī. Let me first give you two additional recommendations from the makers of EndNote X9:

They refer first to a document that is no longer online: This is the conversation where they ask to contact them directly.

Endnote x9 word